Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you will find answers to the most common questions about our products, shipping, and policies. If you don't find what you're looking for, feel free to contact us.
1. Shipping & Delivery
Q: Do you offer free shipping?
A: Yes! We offer Free Shipping on all orders within the United States. No minimum purchase is required.
Q: Where do you ship?
A: Currently, we ship exclusively to addresses within the United States.
Q: How long will it take to receive my order?
A:
- Handling Time: 1–2 Business Days (Mon–Sat).
- Transit Time: 3–7 Business Days (Mon–Sat).
- Total Estimated Delivery: 4–9 Business Days.
2. Payments & Billing
Q: What payment methods do you accept?
A: We accept a wide range of secure payments, including Visa, Mastercard, American Express, Discover, Diners Club, JCB, Elo, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: Is my payment information secure?
A: Absolutely. Our website uses SSL (Secure Sockets Layer) encryption to ensure all your personal and credit card information is processed safely and securely.
3. Returns & Cancellations
Q: What is your return policy?
A: We accept returns for new and unused items within 14 days of delivery. Please contact us at Info@ftbjllc.com to initiate a return.
Q: Who pays for return shipping?
A:
- If the item is defective or we sent the wrong product, we pay for the return shipping.
- If you changed your mind or ordered the wrong item (Customer Remorse), the customer is responsible for the actual cost of return shipping.
Q: Can I cancel my order?
A: You can cancel your order as long as it has not been processed or shipped. Please call us at +1 (239) 888-5048 immediately for urgent cancellation requests.
4. Order Issues & Tracking
Q: How can I track my order?
A: Once your order has shipped, we will send you an email with a tracking number. Tracking information typically becomes active within 24 hours of shipment.
Q: What if my package arrives damaged?
A: If your package arrives damaged, please take photos of the packaging and the item and contact us immediately. We will work with the carrier to provide a replacement or refund as necessary.
Q: Can I change my shipping address?
A: We cannot change the shipping address once the order is in transit. Please contact us within 12 hours of placing your order if you need to update your address.
5. Contact Information
Q: How can I reach you? A: We are here to help!
Business Name: FTBJ LLC
Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States
Phone: +1 (239) 888-5048
Email: Info@ftbjllc.com
Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Standard Time (New York)