Refund policy
At FTBJ LLC, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth shopping experience.
1. Do You Accept Returns?
Yes, we accept returns. If you are not satisfied with your purchase, you have 14 days from the date of delivery to request a return.
2. How to Return Your Products
Customers can return products by mail. To initiate a return, please contact us at Info@ftbjllc.com with your order number. We will provide you with the return shipping address and instructions.
3. Product Condition
We only accept returns for items in the following condition:
New: The item must be unused, unwashed, and in its original packaging with all tags and manuals included.
4. Return Shipping Costs
- For Defective or Wrong Products: If the return is due to our error (defective, damaged, or incorrect item sent), there are no costs to the customer. We will provide a pre-paid return label.
- For Customer Remorse: If you purchased the wrong product, it does not fit, or you no longer want the item, the customer is responsible for the actual cost of return shipping.
5. Restocking Fee
We do not charge any restocking fees. (No restocking fee).
6. Return Window
Items must be requested for return within 14 days from the date the package was delivered to your address.
7.Return Label
How to Get a Return Label:
- For Defective Products: We will email you a pre-paid return label to download and print.
- For Customer Remorse: Customers are responsible for purchasing their own shipping label and providing us with the tracking information.
8. Returns Address & Location
All returns should be mailed to our business location: 918 SE 14th Ave, Cape Coral, FL 33990, United States
9. Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at +1 (239) 888-5048. We will evaluate the issue and make it right.
10. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods or custom products (special orders or personalized items).
- Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
- Gift cards.
11. Refund Procedure
Once we receive and inspect your return, we will notify you of the approval status.
- If approved: You will be automatically refunded on your original payment method within 10 days.
- Note: It may take additional time for your bank or credit card company to process and post the refund.
12. Cancellation Window
If you need to cancel, please contact us within 24 hours of placing your order for the best chance of a successful cancellation.
Refund Notification
Refund Notification: Once your refund is processed, you will receive an automated email confirmation from our system.
13. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information
If you have any questions regarding our return policy, please reach out to us:
Business Name: FTBJ LLC
Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States
Phone: +1 (239) 888-5048
Email: Info@ftbjllc.com
Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Standard Time (New York)