Privacy policy

At FTBJ LLC, accessible from https://ftbjllc.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by FTBJ LLC and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, and shipping/billing address.
  • Payment Information: Credit card numbers and billing details (processed securely via encrypted payment gateways).
  • Device Information: IP address, browser type, time zone, and some of the cookies that are installed on your device.
  • Order History: Details of the products you purchase from us to handle returns and support.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Order Fulfillment: Process, fulfill, and ship your orders, including sending invoices and order confirmations.
  • Communication: Contact you for customer support, order updates, or response to inquiries.
  • Security: Screen our orders for potential risk or fraud.
  • Improvement: Analyze how our customers browse and interact with the Site to improve our product offerings and website performance.
  • Marketing: Provide you with information or advertising relating to our products or services (only if you have opted in).

3. Log Files & Cookies

FTBJ LLC follows a standard procedure of using log files and cookies.

  • Log Files: These files log visitors when they visit websites. The information collected includes IP addresses, browser type, Internet Service Provider (ISP), date/time stamp, and referring/exit pages.
  • Cookies: We use cookies to store information about visitors' preferences and to record user-specific information to optimize the shopping experience (e.g., keeping items in your cart).

4. Data Sharing & Third-Party Service Providers

We do not sell or rent your personal data. We share your Personal Information with third parties to help us use your Personal Information, as described above:

  • Service Providers: We use Shopify to power our online store.
  • Shipping: We share your address and phone number with carriers (USPS, UPS, FedEx) to deliver your packages.
  • Compliance: We may also share your Personal Information to comply with applicable laws and regulations, or to protect our rights.

5. CCPA/CPRA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, California consumers have the right to:

  • Request that a business disclose the categories and specific pieces of personal data collected.
  • Request that a business delete any personal data collected.
  • Opt-out: Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
  • Note: FTBJ LLC does not sell your personal information.

6. GDPR Data Protection Rights

If you are a resident of the EEA, you have the following rights:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification (to have your information corrected).
  • The right to object to our processing of your personal data.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Security of Your Data

We protect your data using SSL (Secure Sockets Layer) encryption. While we implement industry-standard security measures, please remember that no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Information

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

Business Name: FTBJ LLC

Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States

Phone: +1 (239) 888-5048

Email: Info@ftbjllc.com

Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Standard Time (New York)