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At FTBJ LLC, we are committed to delivering your orders accurately and on time. This policy outlines our shipping procedures, costs, and terms for our customers within the United States.

1. Shipping Cost

We are pleased to offer Free Shipping on all orders across the United States. There are no hidden charges, no membership fees, and no minimum purchase requirements to qualify for free delivery.

2. Shipping Destination & Currency

• Selling Country: We currently ship exclusively within the United States.
• Currency: All transactions and prices are processed in US Dollars (USD).

3. Order Processing & Delivery Time

To ensure your package reaches you quickly, we follow a strict processing and delivery schedule:

• Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Time (US & Canada).
• Handling Time: 1–2 Business Days (Monday – Saturday).
• Transit Time: 3–7 Business Days (Monday – Saturday).
• Total Estimated Delivery: 4–9 Business Days.
• Note: Orders placed after 5:00 PM EST will begin processing the following business day.

4. Delivery Terms & Carriers

We partner with reliable carriers to ensure your package arrives safely. Our primary carriers include:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

5. Change of Address

We cannot change the shipping address once the order is in transit. If you need to change your delivery address, please contact us at john-johnson@comcast.net within 12 hours of placing your order.

6. Order Cancellation

You may cancel your order as long as it has not yet been processed or shipped. Please contact us immediately at +1 (239) 888-5048 if you wish to cancel. If the item has already been dispatched, please refer to our standard Refund & Return Policy.

7.Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier’s website. You can monitor your package's progress directly through the provided tracking information.

8.Note on Holidays

Please be advised that during peak holiday seasons or federal holidays, handling and transit times may be slightly extended due to high carrier volumes

9.Shipping Restrictions

At this time, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address for delivery to ensure your order reaches you without delay.

10. Sales Tax 

Tax Information: All prices displayed on our website are inclusive of sales tax where applicable. The price you see at checkout is the final price you will pay, with no additional tax surprises.

11. Parcel Damage & Issues

If your package arrives damaged, please take photos of the packaging and the item and contact us immediately. We will work with the carrier to resolve the issue and provide a replacement or refund as necessary.

Contact Information

If you have any questions regarding our shipping policy, please reach out to our support team:

Business Name: FTBJ LLC

Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States

Phone: +1 (239) 888-5048

Email: john-johnson@comcast.net

Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Time (US & Canada)

At FTBJ LLC, we want you to be completely satisfied with your purchase. This policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth shopping experience.

1. Do You Accept Returns?

Yes, we accept returns. If you are not satisfied with your purchase, you have 14 days from the date of delivery to request a return.

2. How to Return Your Products

Customers can return products by mail. To initiate a return, please contact us at john-johnson@comcast.net with your order number. We will provide you with the return shipping address and instructions.

3. Product Condition

We only accept returns for items in the following condition:

New: The item must be unused, unwashed, and in its original packaging with all tags and manuals included.

4. Return Shipping Costs

• For Defective or Wrong Products: If the return is due to our error (defective, damaged, or incorrect item sent), there are no costs to the customer. We will provide a pre-paid return label.
• For Customer Remorse: If you purchased the wrong product, it does not fit, or you no longer want the item, the customer is responsible for the actual cost of return shipping.

5. Restocking Fee

We do not charge any restocking fees. (No restocking fee).

6. Return Window

Items must be requested for return within 14 days from the date the package was delivered to your address.

7.Return Label

How to Get a Return Label:

• For Defective Products: We will email you a pre-paid return label to download and print.
• For Customer Remorse: Customers are responsible for purchasing their own shipping label and providing us with the tracking information.

8. Returns Address & Location

All returns should be mailed to our business location: 918 SE 14th Ave, Cape Coral, FL 33990, United States

9. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at +1 (239) 888-5048. We will evaluate the issue and make it right.

10. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods or custom products (special orders or personalized items).
• Items marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Gift cards.

11. Refund Procedure

Once we receive and inspect your return, we will notify you of the approval status.

• If approved: You will be automatically refunded on your original payment method within 10 days.
• Note: It may take additional time for your bank or credit card company to process and post the refund.

12. Cancellation Window

If you need to cancel, please contact us within 24 hours of placing your order for the best chance of a successful cancellation.

Refund Notification

Refund Notification: Once your refund is processed, you will receive an automated email confirmation from our system.

13. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Information

If you have any questions regarding our return policy, please reach out to us:

Business Name: FTBJ LLC

Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States

Phone: +1 (239) 888-5048

Email: john-johnson@comcast.net

Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Time (US & Canada)

We’re here to help. If you have any questions about our products, training services, or your order, please feel free to reach out to us. Our team will respond as quickly as possible.

Business Information

Business Name: FTBJ LLC

Address: 918 SE 14th Ave. Cape Coral, FL 33990 United States

Phone: +1 (239) 888-5048

Email: john-johnson@comcast.net

Business Hours: 9 AM – 6 PM (Monday–Saturday), (GMT-05:00) Eastern Time (US & Canada)

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Send Us a Message

If you have a question about an order, shipping, or training programs, please contact us using the form below or send us an email. We typically respond within 24 hours on business days.

Order Support

For questions regarding an existing order, please include:

• Your order number
• The email address used to place the order
• A brief description of your request

This helps us assist you more quickly.

Our Commitment

At FTBJ LLC, we are committed to providing excellent customer service and high-quality training and merchandise. Your satisfaction and safety are our top priorities.